Shipping policy

Shipping Liability

houseofvalerius.com will not accept any liability for damaged, lost or misplaced parcels once it has been collected by our carrier.

houseofvalerius.com is a B2C (Business to Customer) operating business, therefore we only deliver to residential addresses. If an order is placed to be delivered to a company or business address, or a change of address has been arranged with our carrier, we will not be liable for that order if it has been misplaced or lost.

Please note that we will use the shipping address provided when placing the order. We will not be held liable if any of these details are incorrect.

 

Faulty Items

It is our aim that every item arrives in great condition, and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, please advise Customer Service as soon as possible.